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BoxWave: Products & Services

BoxWave is an award winning, industry trusted accessories retailer for handheld devices. BoxWave features highly innovative and specially designed accessories for a wide range of handheld devices such as cell phones, smartphones, PDAs, Tablet PCs, gaming devices, media players, UMPCs, GPS devices and many more. BoxWave has become a household name for quality accessories and with more products added daily; customers have a variety of products to select from.

BoxWave: Company Background

BoxWave has been operation for about ten years now. Founded in 2002, BoxWave has grown to be a premier manufacturer and retailer of highly innovative and designed accessories for handheld devices. This Washington based privately company owned company retails high quality products and boasts of having an unrivalled customer service. BoxWave headquarters is located in; 227 Bellevue Way N.E. # 558, Bellevue, WA 98004.

BoxWave: Customer Feedback & Reviews

BoxWave has received mixed reviews and customer feedbacks. While some customers are satisfied with the store’s products and services, others are disappointed in one way or another. In resellerratings, a satisfied customer pointed out that BoxWave offer “Great transaction. Shipped quickly and have good prices”. Another customer observed “I have done business with BoxWave for over 5 years and their products are second to none”. On the other hand, some customers seem to be very dissatisfied with BoxWave customer service. One customer noted that “This online store is horrible. Forget about getting any response from the customer service if it even exists”. This sentiment is supported by another customer who opines that BoxWave has “No customer service or contact phone number. Can’t talk to anyone and can’t get a response”. For more customer feedbacks, please visit resellerratings reviews.

BoxWave: Business Credibility & Trustworthiness

BoxWave is a Better Business Bureau rated business although it has not been accredited. On the Better Business Bureau rating scale of A+ to F, BBB has given BoxWave a rating of A+. This rating in part, is attributed to BoxWave ability to respond and resolve any emerging consumer complaints. A total of 61 complaints have been filed and closed with BBB in the last 3 years and 19 in the last 12 months.

BoxWave has featured in CNBC News, PC Today and Engadget Handheld Computing magazine.

BoxWave: Website Popularity & Google Ranking

Alexa ranks BoxWave website at 36,954 in the United States and 171,508 among the 30 million domains worldwide. The site has a SEO score of 18% and is relatively visited in the US where it receives 69.3% of the total site users. BoxWave website receives 9,078 daily unique visitors according to StatMyweb making a total of 27,235daily pageviews. The site has 1,010 inbound links and a Google PageRank of 4/10. BoxWave is listed in the DMOZ Directory.

BoxWave: Social Media Presence

BoxWave can be found in Facebook and twitter although its fan base has not grown much. BoxWave Facebook page has 3,129 likes with 2,831 talking about it. The page is occasionally posted with discounts and promotional offers. BoxWave’s twitter is less popular with a mere 289 followers. It is frequently updated with links to products on sale.

BoxWave: Website Security & Safety

BoxWave neither sells nor rents personally identifying information but may share with companies contracted to facilitate order transactions on its behalf. BoxWave uses Secure Socket Layer (SSL) technology to encrypt sensitive information such as names, addresses and credit card details transmitted online.

BoxWave website is currently not listed as suspicious according to Google Safe Browsing. The site is also not hosted by malicious software and is free from virus.

BoxWave: Pricing & Packages

BoxWave offers very attractive and competitive prices for a wide range of quality accessories. The prices aren’t the cheapest in the market, but it represents good value for quality accessories for your handheld device. Some of the products are also highly discounted as shown below;

a)      Apple iPhone 5 Valence Case for $9.95 down from $32.5

b)      Camouflage Barnes & Noble Nook HD+ Suit with pocket for $29.85 down from $39.95 (free shipping within United States).

c)      Manila Barnes & Noble Nook HD+ Leather Envelope for $29.95 down from $59.85 (free shipping within US).

d)     Clear Touch Crystal Trimble Juno Screen protector for $12.95 down from$25.95.

BoxWave: Shipping Rates & Policies

BoxWave ships all orders received during working days within 24-48 hours. Standard shipping method for domestic orders is via either UPS Ground or USPS First Class. Shipping duration is between 2-4 business days for orders to West Coast region and 5-7 for orders to other areas. Expedited shipping is also available for 2nd Day and Overnight shipping via UPS with tracking.

BoxWave offers Standard international shipping for international orders via USPS which takes 10 to 18 business days. Express shipping via DHL Worldwide Express is also available and takes 2-4 business days.

Shipping and handling cost are computed at checkout and are based on order total and shipping method used.

BoxWave: Payment Methods Accepted

BoxWave accepts payment via major US credit cards. These are Visa, Discover, American Express and MasterCard. Apart from credit cards, BoxWave also accepts PayPal, corporate checks, money orders, and wire transfer. For these payment options, customers are required to fill a BoxWave order form and submit via mail, Fax or email. For information on how to make payment using the above methods, please visit BoxWave Payment FAQs.  

BoxWave: Returns, Refunds & Exchange Policy

BoxWave accepts returns for refund within 30 days from the date of purchase. Prior to returning a product, a Return Merchandise authorization number (RMA) should be obtained by BoxWave customer care department.  For products to qualify for full refund, the product should be in condition for restocking after inspection by BoxWave. However, products may still be eligible for refund or exchange but attracts a 15% or 25% re-stocking fee depending on the product condition.

Shipping and handling fee can only be refunded for defective, non-functional, or goods damaged while on transit as ascertained by BoxWave.

It takes 2-5 business for returns to be processed and credited.

Products should be returned to;

BoxWave Returns,

ATTN: RMA # ………..

227 Bellevue Way N.E., # 558,

Bellevue, WA 98004.

BoxWave: Product images & screenshots
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